Returns & Exchanges
LUXMII offers 7 day returns from delivery date on all full priced items
Please see our Refund and Exchange Policy below. Customers must comply with the below conditions to receive a refund:
- Items must be returned within 7 days of the original order receipt.
- The items must be in its original condition: new/unworn/unwashed and not altered in any way. With all tags attached.
- Customers must submit a Return Form together with the goods they are returning.
- Refunds will be made within 1-2 days of receiving your item, if deemed acceptable for return.
- All refunds will be made to the original card of purchase.
- Shipping costs for returned items are covered by the customer unless we are running a special offer promoting free returns.
- Please note that we do not refund sale items. This includes flash sales on already reduced items or where discount codes have been applied. We are happy to issue a store credit valid up to to 6 months.
- For international returns (outside of Australia): When returning items back to us, if your total value exceeds $1,000 AUD, duties & taxes will be charged for your package to be released. This fee will be deducted from your order and a refund will processed for the remaining amount.
For any faulty or damaged items, email us at [email protected] within 7 days of receiving and we will be in touch within 1-2 days to make arrangements for your items to be replaced, repaired or returned for a full refund.
- Our company policy and systems do not support refunds with Afterpay purchase.
- All sales made through Afterpay are final, however we are happy to offer exchanges or a store gift card valid for 6 months.
- Any returned parcels requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.
- Afterpay is a separate entity, and any queries in its regard must be emailed to them directly.
4 Easy steps for returning or exchanging
- Contact [email protected] and request for a returns/exchange and we will provide you with a Return Form [any returns sent back without contacting us beforehand will automatically be returned to sender]
- Print and fill out the Return Form and add to your parcel
- Return items to the address below
- Email us your tracking number as soon as you have sent off our parcel
We will be in touch as soon we have received your items and a full refund or exchange will be provided to you within 1-2 business days after goods have been inspection are in acceptable condition.
Returns and exchanges will only be accepted with a Return Form attached so please contact us before returning.