Returns & Exchanges
LUXMII offers 14 day returns from delivery date on all full priced items
Please see our Refund and Exchange Policy below. Customers must comply with the below conditions to receive a refund:
- Items must be returned within 14 days of the original order receipt.
- The items must be in its original condition: new/unworn/unwashed and not altered in any way. With all tags attached.
- Customers must submit a Return Form together with the goods they are returning.
- Refunds will be made within 1-2 days of receiving your item, if deemed acceptable for return.
- All refunds will be made to the original card of purchase.
- Shipping costs for returned items are covered by the customer unless we are running a special offer promoting free returns.
- Please note that we do not refund sale items. This includes flash sales where discount codes have been applied. We are happy to issue a store credit valid up to to 6 months.
- For international returns (outside of Australia): When returning items back to us, if your total value exceeds $1,000 AUD, duties & taxes will be charged for your package to be released. This fee will be deducted from your order and a refund will processed for the remaining amount.
For any faulty or damaged items, email us at [email protected] within 7 days of receiving and we will be in touch within 1-2 days to make arrangements for your items to be replaced, repaired or returned for a full refund.
- Our company policy and systems do not support refunds with Afterpay purchase.
- All sales made through Afterpay are final, however we are happy to offer exchanges or a store gift card valid for 6 months.
- Any returned parcels requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.
- Afterpay is a separate entity, and any queries in its regard must be emailed to them directly.
4 Easy steps for returning or exchanging
- Contact [email protected] and request for a returns/exchange and we will provide you with a Return Form
- Print and fill out the Return Form and add to your parcel
- Return items to the address below
- Email us your tracking number as soon as you have sent off our parcel
Address: Shop 2/82 Grafton Street, CAIRNS
Queensland, Australia 4870