FAQ

PLACING AND ORDER

What currency is used online?

All prices are charged in AUD.  If you are shopping outside of Australia, you will still be charged in AUD. 
An international website where international customers can checkout in USD, EUR and GBP is coming soon… stay tuned! 

How long will it take to receive my order? 

All orders placed are prepared and shipped out to you within 1-2 business days. However, during long weekends and promotional periods, there may be a slight delay in dispatch.  As all domestic orders are dispatched using Express Australia Post, please allow up to 2-3 business days to arrive. Please visit our Shipping Page for more info. 

How do I receive the first-time subscriber discount code?  

For all first time customers, we offer 10% off your purchase (unless we are running an special offer), this code is sent to you via email once you have signed up to our newsletter. If you do not receive it, please reach out to [email protected] 

I have a discount code, how do I redeem it?

All discount codes are redeemed at checkout. If you have any issues placing your order or forgot to use your code, email us at [email protected] and we can assist. 

Will I have to pay customs, duties and taxes? 

For now, all international orders (outside of Australia) may be subject to customs, duties and taxes by your local customs office once your order arrives in the destination country.  These charges are the responsibility of the customer – to find out estimate of these charges we recommend contacting your customs office or using an online customs calculator. 

How do I use my gift voucher or store credit?

You can redeem your voucher or store credit at checkout. It works exactly as you would use a discount code.  Please note, only one discount code can be redeemed per order as it is unique. 

I’ve made a mistake on my order, can I change it? 

Once you’ve noticed the error, please email us as soon as possible so our team can help you resolve it. If you don’t notify us of the mistake within 1 business day, you order is most likely already dispatched. 

My store credit/gift voucher has expired, is it possible to extend? 

Yes! We’d be happy to extend your voucher/store credit if it is requested within 4 weeks before the expiration date. 

Do you offer Afterpay? 

Yes we do! Afterpay is now available to customers living in Australia, New Zealand and Canada! 

The item I want is sold out, do you normally re-stock? 

If an item or size is currently unavailable online, please sign up to be notified when it’s back in stock.  Items listed in our Archive or limited editions are never repeated, so once they sell out we will not re-produce them. 

SHIPPING AND RETURNS

Where are you shipping from? 

Currently, all orders are dispatched from our warehouse and HQ located in Australia.  We are however, expanding our team internationally and as a result, will soon also be operating from Europe to provide faster shipping times for our European and U.S customers!

What are your shipping times?

All our shipping times can be found on our Shipping Page  

Where do you ship to? 

We ship worldwide and are currently partnered with Australia Post to dispatch all orders both domestically and internationally.  If, however your country is not available at checkout please email us at [email protected] and we will help you finalise your order personally. 

Can I track my item?

Once your order is dispatched, you will receive an email with your tracking number.  There you can watch the whereabouts of your parcel! 

Can I ship to PO Boxes?

If you are in Australia, yes we certainly can. We currently do not provide this service if you live internationally. 

Do you offer exchanges or returns?
If you order was purchased at full price, you are eligible for a full refund.  All orders are however eligible for an exchange or store credit.  Email us at [email protected] prior to returning any items.  Please check here to read our full returns policy.

Are returns free? 

We unfortunately do not offer  free returns and cost of shipping is the responsibility of the customers’.  However if you have purchased your item(s) at full price and wish to exchange or receive a credit note, we do offer complimentary returns.  Please reach out at [email protected] if you wish to take advantage of this service. 

MORE ABOUT LUXMII

When was Luxmii founded? 

Luxmii launched its official online store in early 2020. We are a slow fashion brand that has been steadily building a loyal following of women that love our linen quality and styles so we are so so grateful to have you all be part of our journey. 

Where can you purchase Luxmii? 

Genuine Luxmii linen can only be purchased on our website. We do not currently offer wholesale so our brand cannot be found in your local boutique. On occasion, we collaborate with stores for special events otherwise the full range can only be purchased online with us. 

Where are you based? 

Luxmii is (very proudly) Australian. Our founder is Australian and all of our designs are created in both Australia and Europe where we are based part-time, so as to keep a close connection to our suppliers and producers who are all located in Europe. 

Where are your products made? 

We are very proud of the quality of our products as they are all produced with so much love and care by our partner ateliers in Greece, Italy, Spain and Portugal. 

Where is our linen from? 

Our linen is of very high quality hence why it’s so fine in nature.  All of our fabrics are Oeko-Tex certified and most of our linen is supplied from Italy, Belgium and France.  We have plans to introduce a 100% organic cotton base range this year and all products will be produced with our partners in southern Europe. 

How is Luxmii a sustainable brand?

At Luxmii, we only use environmentally friendly and cruelty-free processes for developing and producing every linen piece. We try our best to minimize our carbon footprint in every step of the business as well as in our personal lives.  As we are a a new brand, there is so much more we’d like to contribute to such as banning single-use plastic from all aspects of the supply chain to using going zero-waste and giving back to the environment.  With your ongoing  support, we get closer to our goal every single day. We love you all! 

Got any questions?

We’d love to hear from you! Feel free to reach out at [email protected] or via Instagram. 

FREE express shipping Australia wide! 😍😱🙌